FAQ
Q1: Are you a trading company or factory?
A: Factory Address: Liaocheng, Shandong, China
Foreign trade office address: Guangzhou, Guangdong, China
Q2: What Products does your factory supply for the PENSO brand?
A: 1) Wheel HUB Bearing
2) Deep Groove Ball Bearing
3) Spherical Roller Bearing
4) Wheel Bearing
5) Tapper Roller Bearing
6) Release Bearing
7) Pillow Block Bearing
Q3: What's the MOQ for each item?
A: Stock Items: MOQ = 1 pc
Customized Items: MOQ = 10 pcs
Q4: Do you give any guarantee to your products?
A: Yes, We have a 2-year quality guarantee, only the brake pad, brake shoe, fan belt timing belt is guarantee 30000KM.Q5: How does it control your PENSO products?
A: There is advanced equipment, professional and technical workers the factory
The factory will have sample testing on quality before shipment
Our QC will check the quality of each product before shipment
Q6: How long for delivery time after the paid deposit?
A: Usually 5-15 days.
Q7: Which countries have you exported for the PENSO brand?
A: ASIA: Iraq/Lebanon/UAE/Turkey/Malaysia/Vietnam/LAOS/Thailan/Syria/Saudi Arabia
EUROPE: Russia/Kazakhstan/Turkmenistan/Azerbaijan Ireland
OCEANIA: Australia/Fiji/Kiribati.
AMERICAS: Panama/Bolivia/Canada/Peru/Chile/Paraguay/Guatemala/Barbados
AFRICA: Nigeria/Angola/Ghana/Egypt/Uganda/Faso/Libya/Mozambique
Q8: What service can you provide if we buy your brand products?
A: You can get gifts according to point redemption you have, like U-disk/ watches/ clothes/ cups, etc.
And we will recommend same market customers to buy from you.
Q9: What will you do for quality complaints?
A: We will respond to customers to the customer within 24 hours.
And our QC will retest the same stock item, if confirmed it is a quality problem, we will make corresponding compensation.
